Allstate Collision Repair in Hawthorne, CA
Repairing your car on an Allstate claim in Hawthorne
The Body Shop Collision Repair is a family-owned auto body shop at 12911 Cerise Ave in Hawthorne, California. We accept all insurance companies, Allstate included. Bring the vehicle in, and our claims manager documents the damage, writes the estimate and deals with your adjuster directly, so you are not the one chasing paperwork between the shop and the insurer.
How an Allstate claim works at our shop
- Open the claim with Allstate. You can start it in the Allstate mobile app, on allstate.com, or by calling the claims number printed on your policy card. Write down the claim number — we need it to submit anything on your behalf.
- Drive in for a free estimate. No appointment needed during business hours. We photograph every damaged panel and check for hidden damage behind bumper covers, fenders and inner structure.
- We send the estimate and photos to Allstate. Allstate may also ask you to upload your own photos through their app for an initial review — we can help you take usable shots.
- Adjuster review and approval. If the approved amount does not cover what the car actually needs, we file a supplement with photos and part numbers instead of cutting corners on the repair.
- Repair. Panel and structural work, parts replacement, refinishing, reassembly and a final quality check.
- Pick-up. You pay your deductible to the shop; Allstate pays the approved balance.
What we handle on an Allstate claim
- Collision repair, including panel replacement and alignment of body panels
- Bumper and fender repair or replacement
- Car painting, colour matching and refinishing
- Paintless dent removal (PDR) and conventional dent repair
- Scratch repair
- Claims assistance: estimates, photo documentation, supplements, adjuster communication
- Towing arranged through a third-party partner
- Cars and motorcycles
You choose the shop, not the insurer
In California the choice of repair facility belongs to the vehicle owner. Allstate can recommend a shop from its network, but you are free to have the car repaired here, and your claim stays valid. If you are not sure how that applies to your policy, call us at (323) 661-6600 and we will walk you through it.
Come by the shop
12911 Cerise Ave, Hawthorne, CA 90250
Phone: (323) 661-6600
Email: 711body@gmail.com
Mon-Fri 9:00 AM - 7:30 PM · Sat 10:00 AM - 7:00 PM · Sun 11:30 AM - 4:30 PM
After-hours towing and drop-off available - call us.
See also our insurance claims overview, or the pages for GEICO, State Farm, AAA, Progressive, Mercury and Farmers claims.
Allstate claim questions we hear at the shop
Can I use my own body shop for an Allstate claim in California?
Yes. In California the vehicle owner chooses the repair facility. Allstate may recommend shops from its own network, but you can bring your car to The Body Shop Collision Repair in Hawthorne and your claim stays valid.
Do you accept Allstate insurance?
We accept all insurance companies, Allstate included. Bring your claim number and we take care of the estimate, the damage photos and the communication with your adjuster.
Is the estimate free?
Yes. Estimates at our Hawthorne shop are free and there is no obligation to have the repair done with us.
What happens if Allstate approves less than the repair actually costs?
We file a supplement. Hidden damage is photographed and documented with part numbers, then sent to the adjuster for additional approval before that work is carried out.
Who pays my deductible?
You pay the deductible directly to the shop when you collect the car. Allstate pays the approved balance of the repair.
How long does a repair on an Allstate claim take?
It depends on the damage, parts availability and how fast the adjuster approves the estimate. Bumper, scratch and small dent work is usually a few days; heavier collision damage takes longer. We give you a timeline as soon as the estimate is approved.
Do I need an appointment?
No. You can drive in during business hours: Monday to Friday 9:00 AM to 7:30 PM, Saturday 10:00 AM to 7:00 PM, Sunday 11:30 AM to 4:30 PM.
Do you repair motorcycles on insurance claims?
Yes. We work on both cars and motorcycles.
Still not sure about something? Call (323) 661-6600 or drop by 12911 Cerise Ave, Hawthorne, CA 90250.
