Mercury Insurance Collision Repair in Hawthorne, CA
Mercury Insurance claims, repaired locally in Hawthorne
Mercury is a California company - it started in Los Angeles and most of its business is still written here through independent agents. That makes it one of the carriers we see most often at The Body Shop Collision Repair, our family-owned shop at 12911 Cerise Ave in Hawthorne. We accept every insurer, and the estimate, the damage photos, the adjuster calls and any supplements are handled here rather than left to you.
How a Mercury claim runs
- Report the accident. Through mercuryinsurance.com, the Mercury mobile app, your independent Mercury agent, or the claims number on your policy paperwork. Note the claim number.
- Free estimate at the shop. Walk in during opening hours. We assess the car, write up parts and labour and take a full photo record of the damage, visible and hidden.
- Documents go to Mercury. The estimate and photos are submitted under your claim number.
- Adjuster review. Mercury may inspect the vehicle at the shop or review the file remotely. Where the approval falls short of the actual repair, we file a documented supplement.
- Repair. Body and structural work, parts replacement, refinishing matched to the factory colour, reassembly and a final quality check.
- Collection. You pay your deductible; Mercury pays the approved balance.
Work we do on Mercury claims
- Collision repair and panel replacement
- Bumper and fender repair or replacement
- Car painting, colour matching and refinishing
- Paintless dent removal (PDR) and conventional dent repair
- Scratch repair
- Claims assistance: estimates, photo documentation, supplements, adjuster communication
- Towing arranged through a third-party partner
- Cars and motorcycles
Who picks the repair shop
You do. Mercury may suggest a facility it works with, but California leaves the choice to the owner of the vehicle, and an independent shop is a legitimate choice. Your claim is processed the same way. Questions before you decide? Call (323) 661-6600.
Come and see us
12911 Cerise Ave, Hawthorne, CA 90250
Phone: (323) 661-6600
Email: 711body@gmail.com
Mon-Fri 9:00 AM - 7:30 PM · Sat 10:00 AM - 7:00 PM · Sun 11:30 AM - 4:30 PM
After-hours towing and drop-off available - call us.
Start with the insurance claims overview, or read about GEICO, State Farm, AAA, Progressive, Allstate and Farmers claims.
Mercury claim questions, answered
Can I pick my own body shop on a Mercury claim?
Yes. In California the vehicle owner chooses the repair facility. Mercury may recommend one, but you can use The Body Shop Collision Repair in Hawthorne and the claim goes through as normal.
Do you accept Mercury Insurance?
We accept every insurance company, Mercury included. Bring the claim number and we take over the estimate, the photo documentation and the adjuster.
My Mercury policy came through an independent agent. Does that change anything?
No. Whether the policy was sold by an agent or online, the repair process is the same. If your agent is handling the claim for you, just pass us the claim number.
Do you charge for the estimate?
No. Estimates are free and there is no obligation to repair with us.
What if Mercury approves less than the repair actually needs?
We prepare a supplement with photographs and part numbers and send it to the adjuster for additional approval before that work is carried out.
Who pays the deductible?
You pay the deductible directly to the shop at pick-up; Mercury pays the approved balance.
How long will my car be with you?
It depends on the damage, part availability and adjuster approval times. Light work is typically a few days; heavier collision damage takes longer. We give a timeline once the estimate is approved.
Do you take motorcycles?
Yes. We repair cars and motorcycles.
Something else on your mind? Call (323) 661-6600 or drop by 12911 Cerise Ave, Hawthorne, CA 90250.
