Insurance Claims & Collision Repair in Hawthorne, CA
Insurance claims, handled from start to finish
A collision is stressful enough without the paperwork. Our in-house managers take the insurance side of the repair off your hands — documenting the damage, speaking with your adjuster, filing supplements when hidden damage turns up after the car is taken apart, and keeping you updated until you get your keys back. We accept all insurance companies and stay transparent about every step.
How the claim process works
1. Call us or send photos. Call (323) 661-6600 or send pictures of the damage. We will tell you honestly whether filing a claim makes sense, or whether the repair will cost less than your deductible.
2. Get a free estimate. Bring the car to 12911 Cerise Ave in Hawthorne. We inspect the visible and the hidden damage and write a full estimate — no charge and no obligation.
3. We open or join the claim. Already filed? Give us the claim number and the carrier and we take it from there. Not filed yet? We walk you through the call with your insurance company.
4. Approval and supplements. Insurers often approve less than the repair actually costs. Once the car is apart we photograph everything we find and submit a documented supplement, so your car is repaired properly instead of partially.
5. Repair. Bodywork and structural repair, bumper and fender repair, paintless dent removal, scratch repair, and refinishing with the colour matched to your car’s original paint.
6. Pick-up. We hand the car back clean, send the final invoice to the insurer, and stand behind the work with our warranty.
What a collision claim usually covers
- Collision damage — bumpers, fenders, doors, hoods and quarter panels
- Bodywork and structural repair after an accident
- Painting and refinishing with factory colour matching
- Paintless dent removal and scratch repair
- Comprehensive claims: vandalism, falling objects, weather damage
- Towing your car to our shop (provided by a third-party partner)
Insurance companies we work with
We accept every insurance carrier that writes auto policies in California. Among the companies our customers in Hawthorne, Inglewood, Gardena, Lawndale, El Segundo and Torrance most often insure with:
- AAA (Auto Club of Southern California)
- Allstate — see our Allstate claims page
- Bristol West
- Chubb
- CSAA Insurance Group
- Esurance
- Farmers
- GEICO — see our GEICO claims page
- The Hartford
- Infinity
- Kemper
- Liberty Mutual
- Mercury Insurance
- National General
- Nationwide
- Progressive — see our Progressive claims page
- Safeco
- State Farm
- Travelers
- 21st Century
- USAA
- Wawanesa
If your company is not on the list it changes nothing — the process is exactly the same, and there is no requirement for a shop to be on an insurer’s preferred list in order to repair your car. We handle claims for both cars and motorcycles.
Not sure where to start? Call (323) 661-6600 or leave your details in the form below and our insurance claims specialist will call you back.
Insurance claim questions we hear every day
Can my insurance company make me use their body shop?
No. You choose where your car is repaired. An insurer can recommend a shop from its own network, but the decision is yours — bring the car to us and we will work with your carrier directly.
Do I still have to pay my deductible?
Usually yes. The deductible is your share of the repair cost and it is paid to the shop, not to the insurer. If another driver is at fault and their carrier accepts liability, the repair can be handled through their policy instead.
Is the estimate really free?
Yes. Inspecting the damage and writing the estimate costs nothing, whether or not you end up filing a claim.
How long will my car be in the shop?
Small bumper, dent and paint jobs are often finished in a few days. Bigger repairs depend on parts availability and on how quickly your adjuster approves the work. We tell you which of the two is holding your car and keep you updated.
What if the insurance payout does not cover the whole repair?
That is what a supplement is for. After the car is disassembled we photograph and document every additional item we find and submit it to your adjuster. Most shortfalls are resolved this way.
Will you use original or aftermarket parts?
That depends on your policy. We tell you exactly what your insurer approved, and if you would rather have original parts we quote the difference before any work starts.
Can you tow my car to the shop?
Yes. Call (323) 661-6600 and we will arrange a tow (provided by a third-party partner). After-hours towing and drop-off are available.
Do you repair motorcycles as well?
Yes. We are a family-owned shop and we handle collision repair for both cars and motorcycles.
Where are you located?
12911 Cerise Ave, Hawthorne, CA 90250 — minutes from Inglewood, El Segundo, Gardena, Lawndale and LAX. Open Mon–Fri 9:00 AM–7:30 PM, Sat 10:00 AM–7:00 PM, Sun 11:30 AM–4:30 PM.
